Western Carteret Medical Center

We all scratch our heads and wonder what happened to the focus on the customer, where did the desire to provide solid customer care go? I cannot tell you have many times I have expressed the importance of the customer experience. I am pleased to share where I have found it – Western Carteret Medical Center. I cannot express enough how pleased I have been over the last two years with them taking care of my medical needs. Everything from reception through my medical visits. The number of proper follow-ups and care has been amazing. You expect your medical team to be smart and on top of it; and they are! Yet I am still, to this day, taken back by their continual focus on my wellbeing. Their culture of care extends well beyond the prescription. I wouldn’t go anywhere else. Thank you, Western Carteret Medical Center.

I started going to this practice about 1-1.5 years ago. It is EXCELLENT and the reasons why: Front staff: Anna first person I met walking into my first appointment. Anna is **ALWAYS** helpful, kind, and you can tell very sweet natured. Then Danielle who became part of the front team--equally helpful, kind, and excellent customer service skills. EVERY time I go there I am now met by Anna and Danielle who are always demonstrate professional, highly skilled with customer service or maybe it is both in their nature. I don't know how they do it because it must be tough working in a busy office and yet they do. Nursing staff: Again, excellent experience. They are the first line to take the information as to why I'm there, ask clarifying questions, and warm handoff to the Provider. I always appreciate them sharing my vitals with me and answer questions or will write down question for the Providers. Providers: NEVER and I mean NEVER in all my decades of life, have I met Providers who sit down, listen--I mean really listen to what I'm saying, and then responding. Ask me if I have any other questions. If I say yes, they respond. If I say no, they reiterate the recommendations and highlight the points of the session. The Services: I can get labs, x-ray, and routine health care. So far, all services, with exception of supplements are covered by my insurance. I am fortunate. I loathe taking prescribed medication unless required. I have been for decades a person who researches and consumes supplements. The brands used at this practice I am familiar with the quality and continue to use--all supplementation thus far are short term and effective. I am not from this area and feel fortunate to have found this local practice, with local Providers. FIVE (5) stars for the entire office as well as the staff and services.

I made an appointment to get my thyroid checked. When I arrived I asked several questions being that I've never been seen for anything like this before. I was told that the woman who does blood work leaves at 12pm. The time of my appointment was 3pm. I asked the receptionist why she still scheduled me knowing that the phlebotomist wasn't available to which she replied that the doctor has other ways of determining whether or not I had thyroid issues. I then asked her opinion about whether or not it would be worth it to pay $75 (self pay) or if I should just wait to get my bloodwork done. She convinced me to stay. The doctor calls me back, asks a couple of questions, checks my throat, then tells me I need to get bloodwork done. I didn't have $75 just lying around to pay for this visit just to be told I needed to get bloodwork done. I later found out that I in fact didn't' need to pay ANYTHING and that all I had to say was I needed bloodwork done and I would just be charged for the lab work. I left with tears in my eyes and still no answers.

I have been going here for a few months and I appreciate everyone that works here. The ladies upfront doing reception work are always super sweet. I don’t have medical insurance and am self pay, and they understand that so if I need to reschedule an appointment until I get funds together they are very understanding and get me rescheduled immediately. I also missed an appointment one time and they were able to get me in later that day without any problems. I have been seeing Kaitlin Hill for my medical concerns and she has been really great at lining me up with the specialists I need to go see and talking with me about my medical concerns. I struggle with bipolar1 and it can get me really worked up sometimes when I have other medical issues coming up, I think she has been able to see how stressed I have been and she was really good at calming me down, and it was much appreciated! I had a referral for an outside appointment that I had skipped, and she called me and explained why it was important I went to it and that they could help me with my problems, she was right, I rescheduled and got the help I needed, this to me showed that she really cared and wanted me to get the help I needed rather than just letting me blow it off and continue on with my issues. The nurses that check my bp and my weight while I wait have always been very polite too, and they take very good notes anytime I mention anything that needs to be relayed. Thank you western carteret medical y’all have been very good to me! -John Allen Q

Rebecca Droberg is quite possibly the best NP I've ever had the pleasure of dealing with. I'm from the area, so I've certainly seen my share of NP's and doctors around here in my life time. Rebecca's bedside manor is not only compassionate but relatable. Talking to her is like speaking with one of my close girlfriends. She listens to your concerns and addresses them in layman's terms, but she also laughs with you, making the visit more relaxed. Medical appointments are already nerve-wracking, and nothing makes it worse than having a NP or doctor who has no sense of humor. She wasn't taking new patients at the time when I called (I was recommended to her by two close friends) yet she fit me into her schedule anyway. I'm so grateful she did. I haven't had an issue with any of the staff in the office...everyone is kind, courteous, and they really listen to you. Anna, at the front desk, is amazing. What a pleasant, first stop when you walk in the door, being greeted by her! She's the sweetest woman. I'm not sure why anyone would have a bad experience here, and I'm not discrediting anyone stating they did...but I know plenty of people who go to Western Carteret Medical, and not one of them has a bad thing to say about the staff or the way the NPs conduct themselves while doing their jobs. I'd give this place a thousand stars if I could.

I started going to this practice about 1-1.5 years ago. It is EXCELLENT and the reasons why: Front staff: Anna first person I met walking into my first appointment. Anna is **ALWAYS** helpful, kind, and you can tell very sweet natured. Then Danielle who became part of the front team--equally helpful, kind, and excellent customer service skills. EVERY time I go there I am now met by Anna and Danielle who are always demonstrate professional, highly skilled with customer service or maybe it is both in their nature. I don't know how they do it because it must be tough working in a busy office and yet they do. Nursing staff: Again, excellent experience. They are the first line to take the information as to why I'm there, ask clarifying questions, and warm handoff to the Provider. I always appreciate them sharing my vitals with me and answer questions or will write down question for the Providers. Providers: NEVER and I mean NEVER in all my decades of life, have I met Providers who sit down, listen--I mean really listen to what I'm saying, and then responding. Ask me if I have any other questions. If I say yes, they respond. If I say no, they reiterate the recommendations and highlight the points of the session. The Services: I can get labs, x-ray, and routine health care. So far, all services, with exception of supplements are covered by my insurance. I am fortunate. I loathe taking prescribed medication unless required. I have been for decades a person who researches and consumes supplements. The brands used at this practice I am familiar with the quality and continue to use--all supplementation thus far are short term and effective. I am not from this area and feel fortunate to have found this local practice, with local Providers. FIVE (5) stars for the entire office as well as the staff and services.

We all scratch our heads and wonder what happened to the focus on the customer, where did the desire to provide solid customer care go? I cannot tell you have many times I have expressed the importance of the customer experience. I am pleased to share where I have found it – Western Carteret Medical Center. I cannot express enough how pleased I have been over the last two years with them taking care of my medical needs. Everything from reception through my medical visits. The number of proper follow-ups and care has been amazing. You expect your medical team to be smart and on top of it; and they are! Yet I am still, to this day, taken back by their continual focus on my wellbeing. Their culture of care extends well beyond the prescription. I wouldn’t go anywhere else. Thank you, Western Carteret Medical Center.